We Love Questions

Ask away

 

Finding the perfect ring should be fun and easy!
Can’t find the answers you are looking for? Drop us a message and we will get back to you shortly.

 

We Love Questions

Ask away

 

Finding the perfect ring should be fun and easy!
Can’t find the answers you are looking for? Drop us a message and we will get back to you shortly.

 

Q: Am I getting real diamonds?
ABSOLUTELY!

We will present to you the authentic certificate and magnified videos of the actual diamond you have chosen for proof of your diamond’s true value.

There is a laser inscription of the certificate’s unique serial number on your diamond (noticeable under a 40X zoom magnification) which enables you to match the diamond to its certification. You may take your diamond to any diamond retailer to proof-match the serial number for assurance.

Certified diamonds are polished diamonds that have undergone strict quality analysis and verification by professional gemological laboratories. These labs serve as an independent authority on the identity and quality of diamonds, and are not directly involved in the transaction.

Because you are purchasing something of significant expense, a formal laboratory report (aka certificate) is highly recommended.

All of our diamonds are GIA certified and IGI certified.

We carry GIA certificates for mined diamonds and IGI certificates for lab grown diamonds.

Q: What assurance do I have for my order?
FREE RETURN POLICY
100% money back guarantee within 14-days of receipt

FREE DELIVERY
We will personally deliver your purchase to you as we take every precaution to ensure that your jewellery arrives safely and does not get lost in transit

FREE RESIZING
Within 60 days of receipt, free resizing is available if you did not get her ring size right for the first time

FREE RETOUCH
Within 60 days of receipt, free retouch is available if your stone becomes slightly loose

Q: How can I be sure that I am getting the best price in the market?
We want you to be confident that you are receiving the best price in the market for your diamond.

To honour our best-price policy and keep our word to you, we invite you to find similar characteristics of a diamond that can match our pricing (request for and provide us with the certificate). We will proceed to price-match the diamond if it has the same characteristics stated in its certified grading report.

Q: Do you have a retail store?
We operate only online so we will not pass on expensive overhead costs to you. This allows us to focus on providing you with premium products and services.

What this essentially means is that you will still receive a high quality product – but at a much greater value than you would at local jewellery stores.

Q: How early in advance should I approach you to kickstart the whole process of receiving my engagement ring?
The whole process from order, to ring crafting, to collection, will take approximately 1-3 months (depending on the intricacy of your ring’s design)… so do plan ahead! Great things take time and it is worth the wait!

Proposals are not meant to be rushed. Give it plenty of time and thoughts so that you will not stress over the preparation process.

Q: Do you sell loose diamond stones?
Yes we do! You may purchase our certified loose stones at a great discounted value and proceed to set them onto your jewellery (including rings , if you already have a specific craftsman in mind!)